Log the incident. Track the action. Prove the fix.

GlobalResolve is the incident and loss log for finance and operations teams. Record what went wrong, assign the fix to a named owner with a due date, have a second person verify it worked, and send leadership, the board or the auditor a report that shows it.

Built by a former internal auditor turned fractional CFO who was tired of seeing the same control failures come back. Each one had been looked into and dealt with by email or in a Teams thread, but the symptom got fixed and the root cause did not, so it happened again.

Why does the same control failure keep coming back?

A vendor is paid twice. A filing deadline is missed. A payment skips approval. Goods go missing in transit. Customers complain about the same pricing error, again. Sometimes it is worse: a fictitious invoice gets through, or a supplier is paid in advance and disappears.

Each one gets looked into. The money is chased, the filing is made, the customer is credited, and the thread goes quiet. Nobody writes down why it happened. The symptom is fixed, the cause stays where it was, and a few months later it happens again, to someone else, who starts from scratch.

Then the auditor or the board asks what you did about it. The person who handled it has left. The evidence is in an inbox.

GlobalResolve gives every issue one record and will not let it close until the root cause is found, each action is owned, and someone other than the owner has verified the fix. The record locks on closure, and the control report shows whether the same thing is still recurring six months on.

Six steps. The last four are the ones spreadsheets skip.

Every incident runs the same way, whether it is a duplicate payment, a missed filing or a customer complaint that keeps coming back.

01

Log

Two minutes from a template, with monetary impact and risk rating recorded on day one.

02

Investigate

Containment, then root cause. No action can be created until the root cause is submitted.

03

Act

Every action has an owner, a due date and an evidence requirement. Reminders and escalation run on their own.

04

Verify

The owner marks the action complete and attaches evidence. A different person confirms it worked, or returns it with a reason.

05

Close

The incident cannot close with an unverified action. On closure the record locks.

06

Report

A monthly control report: new incidents, losses, actions closed, what is overdue and by whom, six-month trend, matters for attention. Scheduled to leadership, the board or the auditor.

Nothing inside an incident is gated. Steps 01 to 05 and the closure snapshot are on every plan; the monthly control report is on the Professional and Business plan.

Built for the person who signs the control report

Three rules that turn a task list into a control record.

Verification is a separate step

When an action is marked complete, someone else reviews the evidence and signs it off, or sends it back with a reason. You decide who that is in your approval workflow. The record shows who completed the action and who verified it.

Actions do not get forgotten

Each action has an owner and a due date. Changing the date requires a reason, which is kept in the history. Overdue actions escalate to the approver and then to admins on a schedule you set.

An audit-ready record

Every edit, comment, attachment and reminder is logged with the user and the time. Once the incident is closed, the record cannot be changed. The closure PDF and the full history are there when the auditor asks.

Who it is for

The same record serves everyone who has to answer for how an issue was handled.

Finance Teams

AP, AR and the controller who see duplicate payments, missed filings and reconciliation breaks first, and want them logged, owned and closed instead of handled in an email thread. The CFO gets the monthly report that totals it up.

Operations leaders

Heads of operations, production, quality, procurement, supply chain and customer service who are tired of the same defect, the same lost shipment, the same vendor failure or the same complaint coming back, and want the root cause fixed once.

Internal audit and compliance

Teams who need every finding to end in a verified action with evidence, and a register they can hand to the committee without rebuilding it.

Leadership and boards

CEOs and directors who want problems logged, owned and closed rather than absorbed, and a monthly view of what went wrong and what it cost.

Firms and fractional practices

Anyone running finance, operations or compliance for several clients, who needs one log across every client entity and a branded control report for each.

Anyone in the organization can log an incident and own an action, from the AP clerk to the plant manager. Nobody needs a seat approved first.

Three plans: USD 65, 165 and 335 a month, billed annually.

Unlimited users on every plan. 14-day trial with full features, no card.

Log your first incident in the next ten minutes

The trial loads ten sample incidents so you can see the register, the verification step and the control report before you enter anything of your own. Clear them when you are ready.